Terms of Service

These Terms of Service apply to all purchases made through Hektik Boutique and are intended for private customers.

1. About Hektik Boutique

Hektik Boutique V.O.F.
Walhallalaan 64
3072 EX Rotterdam
The Netherlands

Chamber of Commerce (KvK): 52404587

Email: boutique@hektik.cc
Website: www.hektikboutique.com

By placing an order through our webshop, you agree to these Terms of Service.

2. Products

All our products are made and selected with care. As many products are handmade, slight variations in colour, shape, size or finish may occur. These small differences are part of the character of handmade products and do not constitute defects.

We do our best to display our products and colours as accurately as possible. However, colours may vary slightly depending on your screen settings.

All products are subject to availability.

3. Prices and Payment

All prices shown on our website are in euros (€) and include VAT unless stated otherwise.

Shipping costs are calculated separately during checkout and will be shown before payment.

Orders are processed after successful payment.

We reserve the right to correct obvious pricing or typographical errors.

4. Orders

After placing an order, you will receive an order confirmation by email.

Hektik Boutique reserves the right to refuse or cancel an order in exceptional circumstances, for example in the event of pricing errors, suspected fraud or unavailable products. In such cases, any payment received will be refunded.

5. Delivery

Delivery times and shipping costs are described in our Shipping & Delivery Policy.

While we always do our best to dispatch orders quickly, delivery times are estimates and may occasionally vary.

If an item is temporarily unavailable, we'll contact you as soon as possible.

6. Returns and Right of Withdrawal

If you're not completely happy with your purchase, you may return your order within 30 days of receiving it.

Further information about returns, exchanges and refunds can be found in our Returns & Exchanges Policy.

Nothing in these Terms affects your statutory rights as a consumer.

7. Faulty or Damaged Products

Every Hektik product is made and checked with care.

If your order arrives damaged or has a manufacturing defect, please contact us at boutique@hektik.cc. We'll gladly help you with a replacement or refund.

Normal wear and tear, improper use or failure to follow care instructions are not considered manufacturing defects.

8. Intellectual Property

All designs, illustrations, photographs, logos, texts and other content on this website remain the property of Hektik Boutique or their respective owners.

Purchasing our products does not transfer any intellectual property rights.

No content from this website may be copied, reproduced or used commercially without prior written permission.

9. Privacy

Your personal information is processed in accordance with our Privacy Policy.

10. Liability

Nothing in these Terms excludes or limits any rights granted to consumers under applicable law.

To the extent permitted by law, Hektik Boutique shall not be liable for indirect or consequential damages arising from the use of our products or website.

Our total liability shall in all cases be limited to the amount paid for the relevant order.

11. Force Majeure

Hektik Boutique shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to:

• transport disruptions;

• supplier delays;

• shortages of materials;

• strikes;

• pandemics;

• natural disasters;

• government measures;

• technical failures.

In such situations, we will do our best to inform you and find a suitable solution.

12. Governing Law

These Terms of Service are governed by Dutch law.

Any disputes shall be submitted to the competent courts of the Netherlands, without prejudice to mandatory consumer protection laws applicable in your country of residence.

Company Details

Hektik Boutique V.O.F.
Walhallalaan 64
3072 EX Rotterdam
The Netherlands

Chamber of Commerce (KvK): 52404587
Email: boutique@hektik.cc
Website: www.hektikboutique.com